Support
How can we help?
A question, an issue, or an idea? We’re here to help you get the most out of Souveneo.
Contact us
Write to us and we’ll get back to you as soon as we can, usually within a few business days.
Email uscontact@latelierdu.devFrequently asked questions
Answers to the most common questions.
Are my photos sent anywhere?
No. All processing happens on your iPhone. Your photos are never uploaded and nothing leaves your device.
How does the Premium subscription work?
Premium unlocks more photos per memory and lets you add videos. It’s managed through your App Store account, where you can cancel anytime.
Does the app work offline?
Yes. Because everything runs on your device, editing works without an internet connection.
How do I report a problem or suggest an idea?
Email us at the address above and include your iPhone model and iOS version. We read every message.